Frequently Asked Questions

Which computer? | Buying a computer | What software? | Using the computer

Do I have to have a computer?

All undergraduate students attending VCU are required to have a computer.

Why is there a university-wide computer requirement?

The educational mission of VCU is to prepare students for employment and life itself in today's world of technology. This is best facilitated with the power and flexibility that comes from personal ownership of a computer. Importantly, with an official computer requirement in place, a student can then add the cost of a computer to their school supplies for financial aid consideration.

Can I use financial aid to pay for my computer?

Yes. We’ve provided more information here.

Which computer should I buy?

Can I use the computer I already have?

You may use the computer you already have if it meets or can be upgraded to meet the minimum computer requirements. These requirements change each year and are designed to ensure that computers are able to run the current academic software.

What if I am an undecided major or may want to change my major?
How will that affect my computer purchase decision?

If you are undecided or not sure about your major, and already have a computer that meets the minimum specification, it is best to wait to buy a new computer until you are accepted into your chosen program.

Some departments or colleges require that their students use specific platforms (Apple or PC) as they progress in their studies. Consult the schools page to find school and departmental information regarding this.

Should I purchase a laptop or desktop computer?

You have the option of either. However, a laptop is highly recommended. There are security issues with a laptop so be sure to read the security question on this page.

Also, see the information regarding G2GMobile@VCU. Designed to make purchasing a laptop for VCU painless, G2GMobile@VCU ThinkPad laptops are VCU approved and include everything you need, even free on-campus accidental damage repair service and a free loaner if needed, all for 4 years for one set price. See the G2GMobile@VCU page for more detailed information.

I'm in incoming Freshman. What do I need to think about before buying a new computer?

If you already have a computer that meets VCU specifications, consider bringing your computer to school with you. This is especially practical if your major is undecided or might change, or if you will be going through the Art Foundation program (in which case, your final computer needs will be determined by the program into which you are accepted after your AFO year), or if you plan to transfer into the Pharmacy or Dental schools. When you enter these programs, you will be required to obtain a specific computer.

If you are using an existing computer, you will probably need to upgrade your computer at some point during your academic career. How much upgrading you will need to do will be determined by the requirements of your specific program. You may need to purchase a new computer that meets the specifications for new computers by your sophomore or junior year. However, keep in mind that when you do upgrade, you may have a faster, better and possibly less expensive computer than if you purchased it new your freshman year.

Can I use a Mac at VCU?

In general, VCU supports both Windows and Macintosh computers. However, like most colleges and universities, the majority of students and faculty use Windows-based computers. There are some schools/programs at VCU that have specific requirements--for instance, the School of Business and School of Nursing do not support Macintosh computers and discourage their students from using them. Note that some Math courses, including Math 141, require the use of Windows-based software. Course requirements can be met by using the computer labs on campus that have that software installed if you are unable to run the required software for the PC portion of the coursework on your computer. You can use BootCamp (included in Mac OSX 10.5) or a third-party Virtual Machine program and use Windows on your Macintosh. If you decide to do that, remember that you will also need to factor in the cost of a Windows Vista Business or XP Pro license, because you will need to purchase a full version of Windows (you can't just install a version from an old computer--it won't work) to use it on your Mac. See MacWindows for pros and cons of each solution. G2GMobile@VCU offers discounted Mac computers.

Buying a computer

When should I buy my computer?

It is strongly recommended that you buy your computer a few months before the school year starts. Set it up and become familiar with it before you arrive. Avoid waiting until the beginning of the semester or when you move into a dorm room.

If I buy a new computer won't it soon be obsolete?

Eventually, yes. Make an effort to purchase a computer more powerful that the minimum specification if you can reasonably afford to do so. If you purchase a computer through VCU’s G2GMobile@VCU laptop program, every effort is made to provide laptops that will make it with you through 4 years. However, no matter what is purchased some students may find that a technology refresh at the end of the second or third year (mid-way through your academic career) is worth the cost.

What is the difference between a "business class" and "home class" Windows based computer?

Business class computers are generally more durable, and do not become obsolete as quickly. VCU recommends business class machines. G2GMobile@VCU computers are business class models.

Should I buy a name-brand computer, or will a no-name or "white-box" system do just as well?

It is better for most to buy the name-brand computer. The product quality and the level of support from both the vendor and the technology support staff on campus are better for major brands.

The G2GMobile@VCU program computers are manufactured by Lenovo, the fourth largest personal computer manufacturer in the world and one of the leading suppliers of business-class computers in the United States. Lenovo purchased the ThinkPad brand and technology from IBM in 2005, so today's Lenovo computers are based on IBM technology. IBM continues to hold a significant stake in Lenovo.

The $699 PC you see in the ad today may seem like a good deal but rarely includes what is needed for academic success and typically are loaded with Home versions of Windows, thus falling short of the VCU minimum specifications. Inexpensive deals often end up costing more over time.

G2GMobile@VCU also has discounted Apple Macintosh laptops. The warranty is different for the Macinstosh computers, so make sure you understand the difference. Make sure you read the information about using a Macintosh at VCU before you decide what to buy, and then you can see what we offer here. The G2GMobile@VCU Apple Store also has the full Apple line of computers available at educational discounted prices.

What Software do I need?

The Computer Specifications say I need to purchase Microsoft Windows Vista Business.
Why can’t I use Vista Home?

Help Desk support is based on Windows Vista Business, as this version of Vista is best for use with the demands of VCU’s professional networking environment.

If you have a computer with Windows Vista Home Premium, VCU offers the upgrade to Windows Vista Business at a substantial discount.

If you are using a Macintosh computer, you need to have Mac OSX 10.4 or higher. You do not need to run Windows on your Mac unless you're in a program that requires you to have Windows (see above). If you choose to run Windows as well, you'll need XP Pro XP2 or Vista Business.

Remember that while you are at VCU you are connecting to a business type of network. You may be used to a small home network, and for that Vista Home Premium is fine. But in a business network like the one used at VCU, you need the professional networking tools provide by Vista Business.

Does VCU offer virus protection for free?

Yes, as virus protection software is a necessity, VCU has purchased a site license that will allow any current student, faculty of staff member with a current VCUCard to download Sophos Anti-Virus for free. If you purchase a computer through VCU’s G2GMobile@VCU laptop program, this software is included on your computer. Visit the virus information page for more information.

VCU is focusing on Microsoft Office. Is that offered at a discount?

If you purchase a computer through VCU’s G2GMobile@VCU laptop program, this software is pre-installed. If you are using a computer you already have, or purchasing a different computer, VCU has a contract to provide Microsoft Office (license and media) at a substantial discount. At this time prices and buying specifics are being forumlated. Details are available here.

What is Educational Version Software?

Most educational versions of software are the same as their retail counterparts. The only difference is that educational versions of software are to be used for personal or academic purposes and not for commercial gain. Some software is different from retail versions in functionality but these differences are clearly noted on the box. The educational price is usually about 50% off of regular retail. Educational software purchasing specifics are changing at VCU. Details are here.

Using your computer

What if something goes wrong with my computer?

If you purchase a computer through VCU’s G2GMobile@VCU laptop program, all repairs are included free as part of ThinkPad protection and in most cases are handled while you wait or within a day at our on-campus service center. If the repair will take longer, G2G clients enjoy the exclusive bonus of a free loaner computer as well as any data transfer needed.

In addition, VCU operates a repair shop on campus for all non-G2G computers - the G2G Service Center. They are factory authorized to do warranty work on Lenovo, Dell and Apple but can also work on all makes and models. This includes the repair and upgrade of your computer and accessories as well as software diagnostics. There is an educational discount rate for students for non-warranty repairs. The G2G Service Center accepts RamBucks and credit cards

If you live on-campus, ResNet, the residence halls computer support service, will also provide basic support and minor repairs (as long as parts are not required) to your computer. They will also install upgrades & peripherals (i.e., memory upgrades or new drive installation) if you provide the parts. There is no charge for this service.

I'm going to be living in the Residence Halls. What do I need to know?

Computers running Windows must be at least have Vista Business or Windows XP Pro SP2. Home Premium is not supported on the VCU network. If you are purchasing a media center-type computer and wish to take advantage of the home media features, please note you will need to have Windows Vista Ultimate. Windows XP Tablet PC Edition is okay to use if you are planning to purchase a tablet PC. However, Windows XP Media Center Edition is not a substitute for Windows XP Pro and is not supported if you are planning to live in the residence halls. If you are using a Mac computer, then OS 10.4 is required as a minimum. VCU offers a low cost upgrade from Vista Home Premium to Vista business if you purchase or own a computer with Vista Home.

Please Note: Wireless routers, hubs and switches are not allowed in the residence halls. The University maintains an authenticated wireless network and user-installed devices will affect the integrity of the network and cause the network to go down for entire sections of the residence halls (making students quite unpopular with their neighbors). DO NOT install such devices!

How do I connect my computer to the Internet?

If you are physically on campus:

Laptops that meet VCU’s minimum specifications are ready to use VCU’s wireless network. The wireless hotspots currently cover about 95% of either campus. If you’re physically on campus, you simply log on to the network with your eID and password.
You can also physically connect to the VCU network from a hard-wire port around campus to the Ethernet port on your computer. This is a much faster and more secure connection than wireless. These ports are in some computer labs, several locations in the library, and lining the walls in the lounge areas of the University Student Commons. There is no charge for using these connections, but you will need an Ethernet cable.

If you live off-campus, you must provide your own internet connection. Consider these options:

Your local phone company may be able to provide DSL and/or FIOS. Consult with your cell phone provider about Mobile Broadband. Mobile Broadband allows your computer to connect to the Internet using its own cell phone and account.
WiMAX, a new microwave wireless technology, is available in some parts of the Richmond area. Check with your local cell phone store and make sure there is coverage where you live and/or hang out most of the time.
If you have cable TV service in your area, contact that provider for a high-speed Cable Broadband Internet connection.
Satellite is generally the most expensive way to get broadband service, but it may be your only option for high-speed service if you live in a rural area. Hughsnet and Wildblue are the most common Internet satellite providers.
Lastly, there is inexpensive Dial-Up service is widely available from many vendors. This is the slowest solution, and may not be right for most students; it is the least expensive solution for those students on a budget.

What happens if I lose my computer or it is stolen?

We recommend that students with laptops purchase and use a laptop lock; these are standard for all laptops and available most places computers are sold.

Many laptop computers have the option of purchasing a lojack service. An activated lojack service allows the stolen laptop to be tracked over the Internet by the authorities. If you purchase a G2GMobile@VCU laptop, the lojack system is an available option. Included is 4 years of monitoring, the same duration as the ThinkPad protection service. The cost is very reasonable. A discounted Lojack solution is also available from G2GMobile@VCU for those who have purchased other computers. It is purchased through VCU's G2G-Lenovo store, but it will work on non-Lenovo computers.

Most importantly, students living in the residence halls need to make sure they keep their rooms locked. Most thefts from the residence halls happen from unlocked rooms.

The VCU Police department operates Operation PC ID as a theft prevention program. Please visit that website to learn how you can participate and enroll your computer in the Database.

Students and their parents may wish to consider insurance coverage for the computer. This can be incorporated as a rider on homeowner's or renter's insurance. It is not automatic, so be sure to check with your agent.